Last year, I tried shopping from Lazada Philippines for the first time and had a really bad experience with them. My items basically got lost in space so I had to go back and forth between Lazada and 2Go until one Lazada Customer Representative (thankfully, after two months) went out of her way and really looked into my case. That was the only time they figured out where my items were. I needed those items for Christmas, but received them the following year. Oh well. At least I received the items.
So I stayed away from Lazada Philippines even if I was itching to shop again.
Then this month, I started scouting for items for our new home. I’m a member of ShopBack.ph and when I saw that they’re having a promo with Lazada Philippines on household items, I thought I’d give Lazada another shot. Since I’m still a bit hesitant about their services because of my first experience with Lazada Philippines, I only bought two small items from them. What I got:
On the left is the Ikea Intense Cleaning Door Mat (PhP 389) and on the right is the Ikea Enudden Hanger for Door (PhP 399). Instead of paying via credit card, I went for Cash On Delivery. Upon placing my order on October 17th, I was immediately notified via e-mail that the delivery date for both items will be some time between October 25-27.
What I like about Lazada Philippines now is that they keep you in the loop about the status of your order. After placing my order on October 17, I received an e-mail on October 20 informing me that my items are already being shipped with Lazada Express (LEX). By October 22, I received another e-mail (and a text message) that my orders are on the way.
By afternoon that day, the Lazada guy knocked on our doorstep and handed me my orders. Hooray!
My second experience with Lazada Philippines is much less stressful than the first time I tried them out. Two thumbs up to their team for improving the customer experience! I will definitely shop again–eyeing on the Ikea Clothes Rack with Shoe Rack and that cute cone-shaped humidifier.