We are moving out of our apartment and into a new home soon and since we already have PLDT internet in my office (which is right across our new place–no more reason to feel lazy to go to work! LOL), we decided to discontinue our residential line with PLDT MyDSL. I tried to look for information about how to request termination of service from PLDT online, but did not find any. So, I resorted to calling 172 for assistance.
As expected, the customer representative was very helpful. I am SO glad they allow termination requests to be made online so I didn’t need to go to a branch – something I don’t have the luxury of time to do. Here are a few things you need to do to request for service termination from PLDT:
STEP 1: E-mail a scanned copy of your signed letter of request and a government ID (I used a scanned copy of my driver’s license) to firstname.lastname@example.org. The letter must include the account subscriber name, account number, landline number, and reason for termination.
I included a screenshot of my PLDT termination letter request below. You may copy the format, but remember to input your details in the pink blocks:
STEP 2: Once this is sent, they will reply within a day or two to confirm your request. If you have pending bills, they will also inform you about that so you can settle your account first. In our case, since our landline contract hasn’t reached full-term, I had to pay P2,500 for the pre-termination fee.
Alternately, if you have time to go to a PLDT branch, you can bring your letter of request and valid I.D. there yourself. However, if you prefer to send a representative instead, remind your representative to bring the letter of request, your valid I.D. plus an authorization letter and your representative’s valid I.D.
After this, you’re done! All you need to do is wait for 2-3 weeks for your line to be terminated. If you don’t receive an update after the 3-week wait, call 171 so you’d know the status of your request.
As I was speaking with PLDT’s customer representative, she urged me to just transfer my existing line to our new place. READ: PLDT Transfer Address Step by Step
If I didn’t have PLDT internet in my office, I would have done that. But just so you know, if you still want to keep your PLDT MyDSL line, you can always request them to transfer it to your new place so you don’t need to apply for a new line.
Hope this helps!