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moving to a new place

How to Request Termination of Service from PLDT

We are moving out of our apartment and into a new home soon and since we already have PLDT internet in my office (which is right across our new place–no more reason to feel lazy to go to work! LOL), we decided to discontinue our residential line with PLDT MyDSL. I tried to look for information about how to request termination of service from PLDT online, but did not find any. So, I resorted to calling 172 for assistance.

As expected, the customer representative was very helpful. I am SO glad they allow termination requests to be made online so I didn’t need to go to a branch – something I don’t have the luxury of time to do. Here are a few things you need to do to request for service termination from PLDT:

STEP 1: E-mail a scanned copy of your signed letter of request and a government ID (I used a scanned copy of my driver’s license) to customercare@pldt.com.ph. The letter must include the account subscriber name, account number, landline number, and reason for termination.

I included a screenshot of my PLDT termination letter request below. You may copy the format, but remember to input your details in the pink blocks:

PLDT Disconnection Request - Mom On Duty Blog

STEP 2: Once this is sent, they will reply within a day or two to confirm your request. If you have pending bills, they will also inform you about that so you can settle your account first. In our case, since our landline contract hasn’t reached full-term, I had to pay P2,500 for the pre-termination fee.

Alternately, if you have time to go to a PLDT branch, you can bring your letter of request and valid I.D. there yourself. However, if you prefer to send a representative instead, remind your representative to bring the letter of request, your valid I.D. plus an authorization letter and your representative’s valid I.D.

After this, you’re done! All you need to do is wait for 2-3 weeks for your line to be terminated. If you don’t receive an update after the 3-week wait, call 171 so you’d know the status of your request.

hearts

As I was speaking with PLDT’s customer representative, she urged me to just transfer my existing line to our new place. READ: PLDT Transfer Address Step by Step

If I didn’t have PLDT internet in my office, I would have done that. But just so you know, if you still want to keep your PLDT MyDSL line, you can always request them to transfer it to your new place so you don’t need to apply for a new line.

Hope this helps!

Please note that this website and its owner are not connected to PLDT. If you have any concerns, it is best to request support through the correct channels.

Click here to see the list of ways to contact PLDT Customer Service.

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42 Comments

  • Reply Chochie

    Hi Kim b4 the lock in period expired Pldt called us na my libreng tablet kmi kasi valued customer kmi at we pay on time daw nalaman nlng nmin na naka tied up uli kmi for another 2yrs.
    Panloloko ginawa sa amin.
    Pwede ba ipaterminate e2?

    January 8, 2019 at 11:20 AM
    • Reply Kimberley Reyes

      They offered the same thing to us, but we didn’t agree to get the tablet after asking many questions sa salesperson na tumawag. Unfortunately, once you accept it, locked in ka ulit. I’m not sure if there’s a way around it, but maybe you can go to the branch and ask about it.

      January 12, 2019 at 8:32 AM
  • Reply kim john

    Hi Kimberly, This is helpful. Just wanna ask, if i’m already out of the lock-in period, do i still need to pay the termination fees?

    December 26, 2018 at 10:19 PM
    • Reply Kimberley Reyes

      From my understanding, if you’re out of the lock-in period, there shouldn’t be a termination fee anymore. But please do ask PLDT through 171 or visit a branch to be sure.

      December 30, 2018 at 2:10 PM
  • Reply Ytel

    Hi Kim,

    I forgot to ask if you returned the modem and the phone upon termination? Kasi you did this online lang dba? Thanks!

    September 18, 2018 at 4:54 PM
  • Reply chai

    Hi Kim

    Thank you for your helpful blog. I filed for TOL too but still i got billed for another month. Did the same happen to you ? My cut off was 28th of the month and we filed on the 31st of the month. Any info would help. Really troublesome without the 171 helpline. Thank you very much

    September 4, 2018 at 10:27 AM
    • Reply Kimberley Reyes

      Hi Chai, that didn’t happen to me. What I’m thinking is that’s because you filed after your cut off. It’s really best to get in touch with 171 so they can (hopefully) adjust.

      September 4, 2018 at 3:46 PM
    • Reply Ytel

      Hi Kim,

      What plan did you get? Is the 2500 termination fee the standard fee? When I went to PLDT they said that the termination fee is the cost of your monthly fee x 3 months if you were not able to finish the 2 year contract/lock-in period.

      September 18, 2018 at 4:51 PM
      • Reply Kimberley Reyes

        Hi Ytel, I wrote this article a few years back so they must have changed their terms. I’ll get in touch with PLDT one of these days so I can get their new terms re: termination. 🙂

        September 19, 2018 at 5:32 PM
  • Reply Shyryll abad

    I had problem with pldt regarding upgrading, after upgrading to fibr, my ultera still genarate bills, now im having multiple account. Akala ko automatic na yun upon upgrading, why they use the term upgrade tapos mgkakaroon lng pala ako multiple account.

    September 2, 2018 at 9:28 AM
    • Reply Kimberley Reyes

      Hi Shyryll, it’s best that you contact PLDT directly regarding this concern. You can contact them via 171, then connect to the Bills Department.

      September 3, 2018 at 7:37 AM
  • Reply Mayumi

    Thank you po, this helped me a lot!

    July 24, 2018 at 9:50 PM
    • Reply Kimberley Reyes

      Glad to be of help! 🙂

      August 1, 2018 at 12:38 PM
    • Reply sassy

      hi mayumi, any luck with your line termination

      August 28, 2018 at 11:48 AM
  • Reply alma simene

    hello bakit kelangan ng pre termination? sory but nore sure kasi sa rules nila.umabot kami ng 1 yr. ok lang ba wala ng termination request?

    July 16, 2018 at 8:02 AM
    • Reply Kimberley Reyes

      If you don’t request for termination, then they’ll continue billing you. If you don’t want to use their service anymore, you have to inform them.

      July 16, 2018 at 11:45 AM
  • Reply otep

    di ba parang fraud yon kasi di ka naman oaoa terminate oaoa transfer ka lang ng line dba parang nang sscam ang PLDT dto

    May 24, 2018 at 7:40 PM
    • Reply Kimberley Reyes

      If you read the whole post, this is about termination of line. Meaning, you’re not going to keep the line. I have a different post about line transfer, which I did for a different account.

      May 28, 2018 at 8:49 AM
  • Reply Charlene

    Hi. I want my line to be transferred as well and lock in period will end on Jan 2019. As per the agent aside from the P1,100.00 transfer fee mag rerefresh din yung contract. Which I dont think is fair bec I really wanted to finish the 2year lock in period so that I wont be needing to pay for the termination fee which is 3 times of my monthly bill. 🙁 and per the terms and conditions its not indicated.

    March 7, 2018 at 8:21 PM
  • Reply Jayson

    Hi! Just went to a PLDT business office and terminate my line. Yep, all I did was submit my letter of request for termination and copy of my valid ID. Unfortunately, they just told me to just wait until the account or line has been fully closed. No reference number provided or like guarantee to me that they will close the account. I mean, no trail. I just need to know how will I know if my account has been closed already.

    So maybe I will just wait for few weeks.

    January 6, 2018 at 9:23 AM
  • Reply Pam

    Thank you! This is very helpful. 🙂

    October 6, 2017 at 1:17 PM
  • Reply Will

    Are they really quick about transferring service? We will be moving to a new location in 6 months, but would like to start a connection now.

    June 10, 2017 at 2:58 PM
    • Reply Kimberley Reyes

      If your new location is ready for installation, then you may want to request already. But once the transfer is made, the line in your old location will be deactivated.

      June 11, 2017 at 9:11 AM
  • Reply ilma

    Hi, Good day ma’am Kimberley Reyes!
    Thanks for sharing. Ask lang po if nkapagbayad kapa ng x3 of your monthly bill? Or just the termination fee lang which is 2,500?

    April 19, 2017 at 4:53 PM
    • Reply Kimberley Reyes

      As I wrote on the article, I just had to pay P2,500 for pre-termination of the line.

      April 19, 2017 at 5:09 PM
      • Reply jomel

        hello po, mag 2 week na po fiber namin sa pldt ang bagal balak ko pa terminate na 2500 po ba yun babayaran ko?

        March 5, 2018 at 11:21 PM
        • Reply Kimberley Reyes

          Hi Jomel. I do not represent PLDT – it is best to get in touch with them to make sure you get the right amount.

          March 6, 2018 at 12:16 AM
  • Reply izasantillan

    Thank you for this. This is pretty helpful. We actually moved out already and I haven’t had the line cut yet as we thought it would be automatic. Will let you know if I succeed!

    January 12, 2017 at 3:39 PM
    • Reply Kimberley Reyes

      Hi Iza, I think they’ll continue charging you if you don’t notify them. You wouldn’t want that in your record. It’s an easy process so might as well do it. 🙂

      January 12, 2017 at 6:54 PM
      • Reply Iza

        I did it! I had my husband file it for me during his time off. Thank you for this!

        January 14, 2017 at 10:25 AM
  • Reply Antonio IV Trillanes

    Hi mom on duty, I was thinking of 2,500 + x3 of your monthly if you terminate your subscription. Is this right?

    December 15, 2016 at 3:06 PM
    • Reply Kimberley Reyes

      I only paid Php 2,500 and the last bill that I haven’t settled.

      December 15, 2016 at 4:21 PM
  • Reply Je Ri

    Hi! I’ve the same question din po if may lock-in period ung pldt account na pina-deactivate po ninyo..

    December 11, 2016 at 9:00 PM
    • Reply Kimberley Reyes

      Yes, lock-in period is 24 months. I deactivated it before the lock-in period ended so I had to pay a fee to have it deactivated.

      December 12, 2016 at 9:43 AM
  • Reply Mavz

    OMG. Wait , I just want to confirm if I get it right. They would not terminate my line unless I pay the termination fee?

    November 29, 2016 at 9:24 PM
    • Reply Kimberley Reyes

      Yes – but if you’re over the contract duration, you don’t need to pay the fee.

      November 30, 2016 at 9:01 AM
  • Reply Irish

    Magkano po kaya termination fee? kase ipapaterminate ko na sana yung additional plan dun sa dating plan. Ang sabi ng pldt representative kelangan bayaran yung termination fee which is 2,500 at yung remaining months at meron pa device cost. I don’t think kung dapat eto talaga bayaran kase sobrang laki po bayaran para lang sa termination.

    November 26, 2016 at 10:35 PM
    • Reply Kimberley Reyes

      Termination fee is written in my blog post. Kindly read through. Thanks

      November 28, 2016 at 10:23 AM
  • Reply Hanna

    Yung sa akin July 19, 2016 ako nag request hanggang ngayon hindi pa na transfer yung line. =(

    November 4, 2016 at 1:53 PM
  • Reply Seirc

    Hi mom! So I wonder what if there is a lock-in period. Do I still need to pay the rest of the month? xD

    October 13, 2016 at 11:35 PM
    • Reply Kimberley Reyes

      I was only billed P2,500 for the pre-termination fee. I didn’t pay for the remaining months. Best way to confirm is by calling PLDT so you know what you need to pay for.

      October 14, 2016 at 12:09 PM

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