Terms and Conditions
- Work hours are from Monday to Friday, from 9 AM to 6 PM (GMT+8) only.
- Quotations are free of charge and are carried out by email only.
- Clients may shift from one package to another provided that they inform EKR Business Solutions before the next billing.
- Work requests from clients will be accepted via the Client Work Request Form. This automatically adds all requests to our project management software and ensures that we do not miss anything sent our way.
- All work will be proof-read. However, final proof-reading lies with the client.
- We do not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client.
- We reserve the right to reject any work, including work which we believe to be unlawful or immoral.
- Should you decide to transfer to another virtual assistant, we can provide a list of tasks to your new virtual assistant. However, we cannot train your new virtual assistant on how to do those tasks.
- We bill clients upon their request to continue working with us.
- Clients are allowed to upgrade or downgrade to any of our packages after using up all their hours.
- Rush Projects will be accepted depending on our availability.
We guarantee confidentiality at all times. We will never pass or sell client information to 3rd parties unless requested to do so by the client. If necessary, we are happy to sign a confidentiality agreement.