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Why I Can Never Trust Power Mac Service Center Again

A couple of months ago, my newly bought MacBook Air suddenly won’t turn on. I saw two ants come out from the charger dock so I thought that might be causing it. So my husband and I brought it to an Apple Store and we were referred to a Power Mac Center in Alabang.

Upon arrival, we were informed that we will pay PHP2,500 for the check-up IF the cause of the malfunction is water damage. Otherwise, the check-up is free. Since I’m not sure if liquid actually spilled on my Macbook (I have two kids, who knows right?), I just went ahead and had them check it. What else am I supposed to do, right?

A few days later, I was informed by Power Mac Service Center that I can go back for my laptop. One of the agents told me that the cause of my laptop’s malfunction is water damage. He explained that two parts need to be replaced and that it will cost us roughly 45K. “For a 60K laptop, it would cost 45K to replace just two parts?” my husband asked. The agent advised us to just buy a new one.

But we didn’t. We just brought the laptop back home, placed it back in the box and left it there. I was heartbroken because I just bought my MacBook Air only to have it kept inside the box because it’s broken.

Three months later, I decided to re-open my MacBook. I plugged the charger – it lit up. I clicked the on switch, IT TURNED ON. Power Mac Service Center said my laptop is beyond economical repair and yet it turned on, all functions working like nothing happened to it!

I can never trust Power Mac Service Center again because it feels like they will only milk you for check-ups (that should be covered by insurance) and repairs. They lied when they said that my laptop is beyond repair, when it’s fine. I’m sure they’ll argue that it’ll break down in time because of the supposed water damage, but why didn’t they even try to fix it? What if we threw the laptop away because they said it’s better to just buy a new one?

If any of your Apple gadgets ever need to be repaired, think twice about going to a Power Mac Service Center. I have yet to find a better repair service for my Apple gadgets here in the Philippines (my sister had her iPhone fixed in a service center in the UK with no problems at all), but for now, I’m never bringing my gadgets back to a Power Mac Service Center here!

Recommendation: I have yet to try their repair service, but I have heard good things about Beyond the Box in Greenhills V Mall. If you ever need any of your Apple products repaired, try them instead!

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  • Reply Charity

    Blog posts like these actually do a lot to save people money. In my case, i saved around 30k .

    My macbook’s display got broken but it was still under warranty so i had it checked at powermac and paid the diagnostic fee of 2500. They said that it would only take 2-3 days. It was already more than a week so i called them. They replied that they were meant to call me that day (fishy) and said that since it was a display issue, it wasnt under warranty. When i went to the store itself, they gave me a reasoning that was contrast to the one at the phone call. My diagnostic result did not even prove that it is void of warranty.

    It was a pretty large sum so i checked my options and had it withdrawn . I had it diagnosed at Senco link (for free i might add) and after 2 days, they told me that it was under warranty and i did not have to pay a single cent.

    Powermac will really lie and cheat to get into your wallet.

    April 15, 2018 at 2:05 AM
    • Reply Kimberley Reyes

      Thanks for sharing this with us! It’s disappointing that they’d lie to get more money from customers. I was told that it’s better to bring Apple products to Beyond the Box for repairs. Never tried Senco Link before.

      April 16, 2018 at 10:37 AM
  • Reply Rem Reyes

    Hi Kim. I have a 13″ Mac Book Pro that Gus bought for me from the States in 2009. I had no problems with it until 2015 when I got the dreaded color wheel of death. I brought it to Beyond the Box in V Mall, Greenhills. After checking it, they said I needed a new hard drive. So I bought a 500 GB Seagate HDD for Php 2,150 and had them install it. Beyond the Box only charged me Php 1,000 for the diagnostic and labor and Php 1,500 for OSX installation. No problems since then. Well, except my iTunes but I think that is because of the updates but I will go back there so they can check it out.

    August 4, 2017 at 10:56 AM
    • Reply Kimberley Reyes

      I’ll remember this, Tita! Never going back to Power Mac for servicing. I heard Beyond the Box is MUCH better.

      August 5, 2017 at 7:58 AM
  • Reply Rhoda

    Hi, I’ve been loyal to Ynzal for almost 10 years now. Bought my first Macbook from them (only on my second one). Also had it checked there when it got older. I’ve never felt being ripped off there. If it’s too far, maybe Beyond the Box?

    October 3, 2016 at 11:29 PM
    • Reply Kimberley Reyes

      Hi Rhoda! Where is Ynzal? I’ve never heard of that shop before. I have yet to try Beyond the Box – hope they’re okay too?

      October 4, 2016 at 9:22 AM
  • Reply Joey Tibayan-Bayan (@joeydragonlady)

    Sis, my very very old Ipad 2 came to and from Power Mac for repair. They informed me that the batteries were going to die and they suggested that I should replace it (8k) so it would be and good working condition. I told them I would probably let it age gracefully and let it die a natural death. That was 2 years ago. My Ipad 2 still works, with a few kinks (maybe coz of the ios updates).

    I don’t think Power MAC people are capable of actually repairing the MAC here in the Philippines, they will send it to Singapore and you have to wait. It is good you waited. Sayang naman si MAC Air.

    October 3, 2016 at 9:48 AM
    • Reply Kimberley Reyes

      Oh my gosh!!! I’ve been hearing so many stories like yours and mine about Power MAC. Ang sad noh? They’d milk you for the “check up” only to tell you later on that your device can’t be repaired OR you’ll have to cash out even more to get it to work.

      October 3, 2016 at 10:19 AM

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