A couple of months ago, my newly bought MacBook Air suddenly won’t turn on. I saw two ants come out from the charger dock so I thought that might be causing it. So my husband and I brought it to an Apple Store and we were referred to a Power Mac Center in Alabang.
Upon arrival, we were informed that we will pay PHP2,500 for the check-up IF the cause of the malfunction is water damage. Otherwise, the check-up is free. Since I’m not sure if liquid actually spilled on my Macbook (I have two kids, who knows right?), I just went ahead and had them check it. What else am I supposed to do, right?
A few days later, I was informed by Power Mac Service Center that I can go back for my laptop. One of the agents told me that the cause of my laptop’s malfunction is water damage. He explained that two parts need to be replaced and that it will cost us roughly 45K. “For a 60K laptop, it would cost 45K to replace just two parts?” my husband asked. The agent advised us to just buy a new one.
But we didn’t. We just brought the laptop back home, placed it back in the box and left it there. I was heartbroken because I just bought my MacBook Air only to have it kept inside the box because it’s broken.
Three months later, I decided to re-open my MacBook. I plugged the charger – it lit up. I clicked the on switch, IT TURNED ON. Power Mac Service Center said my laptop is beyond economical repair and yet it turned on, all functions working like nothing happened to it!
I can never trust Power Mac Service Center again because it feels like they will only milk you for check-ups (that should be covered by insurance) and repairs. They lied when they said that my laptop is beyond repair, when it’s fine. I’m sure they’ll argue that it’ll break down in time because of the supposed water damage, but why didn’t they even try to fix it? What if we threw the laptop away because they said it’s better to just buy a new one?
If any of your Apple gadgets ever need to be repaired, think twice about going to a Power Mac Service Center. I have yet to find a better repair service for my Apple gadgets here in the Philippines (my sister had her iPhone fixed in a service center in the UK with no problems at all), but for now, I’m never bringing my gadgets back to a Power Mac Service Center here!
Recommendation: I have yet to try their repair service, but I have heard good things about Beyond the Box in Greenhills V Mall. If you ever need any of your Apple products repaired, try them instead!